Joe Wheeler is the IT director of Allmed Healthcare Management in Portland, Oregon. They are an independent review organization and handle appeals from major healthcare companies, like United Healthcare, Humana, Blue Cross Blue Shield.
He has been using PhraseExpander at Allmed since 2013.
Challenges
- Health care reviews require a lot of repetitive language.
- The organization wanted to process cases faster.
How that was solved
- As the IT director, Joe has set up templates and glossaries for the whole staff.
- PhraseExpander is easy to use and provides great support, so it turned out as the perfect solution for the organization.
Results
- PhraseExpander has dramatically impacted the efficiency of the whole organization.
- They review from 50% to 75% more cases in a day.